At Pranav’s Teddy Town, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand how we handle your purchases.
1. Order Processing Time
- Processing Time: Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
- Order Confirmation: You will receive an email confirmation once your order has been successfully placed.
2. Shipping Areas
- Domestic Shipping: We currently offer shipping across India.
3. Shipping Methods and Delivery Times
- Shipping Carrier: We partner with reputable courier services to ensure safe and timely delivery.
- Estimated Delivery Time: Delivery typically occurs within 5–7 business days after dispatch, depending on the destination.
- Shipping Charges: Shipping fees are calculated at checkout based on the delivery location.
4. Shipping Address
- Address Accuracy: Please provide a complete and accurate shipping address during checkout to avoid delays.
- Address Changes: Once an order is placed, we are unable to modify the shipping address. Please double-check your details before confirming your order.
5. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive an email with tracking details to monitor your shipment.
- Tracking Issues: If you encounter any issues with tracking, please contact our customer support team for assistance.
6. Shipping Delays
- Potential Delays: While we strive to meet our estimated delivery times, factors such as weather conditions, public holidays, or courier delays may affect delivery.
- Customer Support: If your order has not arrived within the expected timeframe, please reach out to us, and we will investigate the issue promptly.
7. Contact Us
For any questions or concerns regarding shipping, please contact our customer support team:
- Phone: 8807071334
- Email: teddytownkpm@gmail.com
- Address: No. 19, Kachiyappan St, Pillaiyarpalayam, Near Veera Kaliamman Temple, Little Kanchipuram, Tamil Nadu – 631501.
